🎮 Game Account Deletion Guide

1. Account Deletion Policy

1.1 Scope of Deletion

Complete Deletion: Upon a user's request, the system will permanently delete the account and all associated game data, including but not limited to game progress, virtual items, and purchase records.

1.2 Methods of Deletion

In-App Deletion: Users can navigate to the "Settings" or "Account Management" section within the game to find the "Delete Account" option and follow the prompts to submit a deletion request.

Web-Based Deletion: Users can access the provided web link and follow the instructions to submit an account deletion request.

2. Account Deletion Process

2.1 Web-Based Deletion Process

  1. Access the Deletion Page: Users visit the provided account deletion webpage.
  2. Submit Required Information: Users must provide the following:
    • The unique User ID (UID) associated with their game account.
    • A screenshot from the game displaying the UID (for identity verification purposes).
  3. Send Deletion Request Email: Users send the above information to the customer support email:
    fengshengrun88@gmail.com
  4. Customer Support Review: Upon receiving the email, customer support will verify the user's identity. Once verified, a confirmation email will be sent to the user.
  5. Waiting Period: Starting from the date the confirmation email is sent, a 90-day waiting period begins.
  6. Account Deletion: If the user does not log into the game during the 90-day waiting period, the system will automatically delete the account and all associated data on the 91st day.
  7. Cancellation of Deletion Request: If the user logs into the game at any time during the 90-day waiting period, the deletion request will be automatically canceled, and the account will remain active.

2.2 In-App Deletion Process

  1. Navigate to Settings: Within the game, users go to the "Settings" or "Account Management" section.
  2. Select "Delete Account": Click on the "Delete Account" option.
  3. Identity Verification: Follow the on-screen instructions to complete the identity verification process.
  4. Confirm Deletion: Confirm the deletion request. The system will inform the user of the consequences of account deletion.
  5. Waiting Period: A 90-day waiting period commences from the date of confirmation.
  6. Account Deletion: If the user does not log into the game during the 90-day waiting period, the system will automatically delete the account and all associated data on the 91st day.
  7. Cancellation of Deletion Request: If the user logs into the game at any time during the 90-day waiting period, the deletion request will be automatically canceled, and the account will remain active.

📌 Important Notes